What is KYC?
Know Your Customer, hereby referred to as KYC, is a process where we verify your identity. This is done strictly for security purposes and allows us to help recover your account in cases where you lose access to your password or other credentials. The process only takes a few minutes to complete.
Once we receive your information, we will complete our verification within 72 hours and send you a notification by email.
1. Press [My Page] tab at the bottom of the main page, and click on [Security].
2. Load [KYC]
3. Input your First Name, Middle name, Last Name, Gender, Nationality, Passport or government-issued ID Number and Date of Birth (YYYYMMDD).
Please note your First Name, Middle name and Last Name must be input as same as your identification documents.
Please pay heed to the order of the numbers of your Date of Birth (YYYYMMDD).
4. Upload a photo of your Passport or government-issued ID.
If the required information is split on the front and back of your ID, please make one photo containing the images of both front and back side. But when the required information is all included on one side of your ID, you don’t have to make the two sides into one picture.
No blurry or low-quality photos. If the images are not clear enough to recognize, the KYC request will be rejected.
If you are holding a Korea-issued ID card, please hide the last seven digits of your ID number in the image.
5. Upload a photo of yourself holding your ID card (selected form of identification) and a handwritten memo written with ‘GROW + submission date’.
The ID card you are holding must be identical with the one in your first picture.
If the memo is not handwritten, your KYC application may be rejected.
Low quality or blurry photos can be a reason for rejection.